Telehealth
Doctor Consultation
Speak with a doctor from the comfort of your home. Choose your doctor and an available consultation time. Receive advice and a prescription when appropriate.
Complete Healthcare Partner
Your complete
healthcare partner.
Talk to a doctor. Get care at home. Have your medicines delivered.
PilMate brings healthcare closer to you and your family — with online doctor consultations, home visits by doctors and nurses, and medicine delivery within 60 minutes in eligible service areas.
Wherever your care begins, we are here to help you take the next step.
Core Healthcare Services
Three Care Pillars. One Complete Platform.
Doctor consultations, expert home care, and fast medicine delivery — integrated seamlessly for you and your family.
At-Home Care
Home Care
Care that comes to you. Request a home visit from a doctor or nurse for your healthcare needs. Our team will help coordinate your visit.
60-Min Delivery*
Medicine Delivery
Your medicines, closer than ever. Search for medicines or upload your prescription and order from a nearby partner pharmacy. Get delivery within 60 minutes in eligible service areas.
Trust & Reassurance
Care you can feel confident about.
We hold every interaction to high clinical, safety, and confidentiality standards so you and your loved ones receive care with peace of mind.
Verified doctors and nurses
All consulting doctors and visiting care professionals are credential-verified and experienced practitioners committed to quality patient care.
Licensed partner pharmacies
Every order is fulfilled exclusively by licensed retail chemist partners, ensuring authentic medications, cold-chain integrity, and regulatory compliance.
Secure payments
End-to-end encrypted transactions supporting UPI, major cards, and trusted gateways with clear itemized invoices and zero hidden fees.
Private prescription handling
Your medical prescriptions and consultation records are securely encrypted and accessed only by authorized pharmacists and medical professionals.
Service Journeys
How PilMate works
Three simple, transparent care journeys tailored to how you need assistance.
Service 01
Doctor Consultation
1
Choose your doctor: Browse available doctors, clinical specialties, qualifications, and profiles.
2
Book your consultation: Select an available time slot and review consultation fees transparently upfront.
3
Speak with your doctor: Discuss your symptoms, medical history, and healthcare questions in a private consultation.
4
Access your prescription: Receive digital prescriptions and smoothly proceed to medicine ordering or home care when needed.
Service 02
Doctor & Nurse Home Visits
1
Select Home Care: Choose a doctor visit, nursing care, wound dressing, or your required healthcare service.
2
Enter patient details: Provide patient needs, complete address, and preferred visit timing.
3
Submit the request: Receive prompt confirmation of professional availability, timing, and transparent charges.
4
Receive care at home: Welcomed care professionals arrive to administer care and provide tailored clinical guidance.
Service 03
Medicine Delivery
1
Search or upload: Search for medicines or upload a valid doctor's prescription image or document.
2
Review order details: Check medicine availability, itemized pricing, and delivery address.
3
Complete payment: Review delivery estimate (within 60 mins in eligible areas) and checkout securely.
4
Track order updates: Follow real-time dispatch and courier status updates until delivery at your doorstep.
Refills & Order Tracking
Never miss your monthly medicines
Set up recurring orders for chronic medicines. Auto-reminders, auto-delivery, zero hassle, and real-time tracking from pharmacy to doorstep.
01
Set up recurring refills
Add regular chronic medicines once and choose your monthly delivery schedule.
02
Automated reminders
Receive notifications ahead of each renewal so you can review or adjust your order before dispatch.
03
Doorstep auto-delivery
Your partner pharmacy prepares and dispatches your order reliably like clockwork every month.
04
Real-time status tracking
Watch every order progress from pharmacy packing to courier dispatch in real time.
Coverage & Dedicated Support
Fast, tracked, reliable healthcare delivery
Born in Kerala and growing across India — PilMate connects you to verified local pharmacies and certified healthcare teams with prompt, tracked delivery in eligible service areas.
60-minute delivery in eligible areas
Medicines are delivered within 60 minutes in designated service zones across Kerala and expanding cities. Exact delivery estimates are calculated from your chosen address.
Coordinated home care timing
Home visits by doctors and nurses are separately confirmed and coordinated by our clinical team to match your preferred appointment schedule.
Dedicated customer care
Need assistance booking a consultation or managing an order? Reach our customer care team via phone at +91 8589-044311, WhatsApp, or email.
Prescription-safe fulfilment
Prescriptions are verified by registered pharmacists before orders are processed, maintaining strict adherence to Indian pharmaceutical and medical regulations.
Patient Feedback
Trusted by patients, families & caregivers
Read how PilMate connects patients to attentive doctors, reliable home nurses, and timely medicines.
★★★★★
"I manage my father's diabetes medicines every month. With PilMate subscriptions, I never have to worry about running out of his tablets again. It arrives like clockwork."
★★★★★
"The doctor consultation was so convenient when my family was unwell. We got a prescription and ordered medicines in under 20 minutes, all without stepping outside."
★★★★★
"When my mother needed wound care at home after her hospital discharge, the PilMate nurse was punctual, gentle, and highly skilled. A wonderful healthcare service."
Care Network
Join the PilMate care network.
Are you a doctor, nurse or pharmacy partner? Help us bring healthcare closer to more people. Share your details and our team will get in touch.
Expand your patient reach
Connect with individuals and families actively seeking healthcare and medicines in your local area.
Powerful dashboard
Manage orders, consultation bookings, and prescription records seamlessly from one place.
Compliant & reliable partnership
Streamlined digital records, transparent processes, and compliance with healthcare regulations.
Become a Partner
Fill in your details and our partnerships team will get in touch within 24 hours.
FAQ
Frequently asked questions
What healthcare services does PilMate provide?
PilMate offers three integrated healthcare services: online doctor consultations with certified practitioners, professional home care visits by qualified doctors and nurses, and medicine delivery within 60 minutes in eligible service areas from licensed local pharmacies.
How do I consult a doctor online?
Browse available doctors and specialties in the PilMate app, select an available time slot, and book your consultation. You can discuss your health concerns in a private consultation and receive a digital prescription if medically appropriate.
How do doctor and nurse home visits work?
Select Home Care in the app, choose the required service (such as a doctor examination or nursing care), enter patient details, address, and preferred time. Our team confirms staff availability, charges, and timing, and an experienced professional visits your home.
How fast are medicines delivered?
In designated eligible service areas, partner pharmacies dispatch orders with delivery within 60 minutes. You can track real-time updates from prescription verification to courier dispatch directly in the app.
Can I set up recurring refills for chronic medicines?
Yes. PilMate's subscription feature allows you to schedule recurring deliveries for ongoing medications. You receive automatic refill reminders before each cycle so you never run out of vital medicines.
Your health matters. We are here for you.
Doctor consultations, care at home and medicine delivery — healthcare a tap away.